Terms and Conditions

All the legal bits and bobs you should be aware of before you use our website or services.

Introduction

This agreement applies as between You, the User of the Ab11y Website or Services, and Us, the provider(s) of the the Ab11y Website or Services.

By accessing this Website or using Our Services You are agreeing to the following Terms and Conditions in their entirety; You represent and warrant that You have the authority to enter into this agreement; If You are entering into this agreement on behalf of an organisation or entity, You warrant that You have the authority to do so on their behalf.

Your agreement to comply with and be bound by Clauses 1, 2, 4 to 9, 11, and 15 to 26 of these Terms and Conditions is deemed to occur upon Your first use of the Service. Clauses 3, 10, and 12 to 14 apply only to the purchase of the Service.

1. Definitions and interpretation

In this Agreement, the following terms shall have the following meanings:

“Account”: means collectively the personal information, optional Payment Information, and credentials associated with any User of the Website or Services;

“Content”: means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of th Website or Services;

“Facilities”: means collectively any online facilities, tools, Services or information that We make available through the Website or Services either now or in the future;

“Service” or “Services”: means the features available to You through this Website or any related online application, including but not limited to the use of content and features intended for account-holders;

“Payment Information”: means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit/debit card numbers, bank account numbers and sort codes;

“Premises”: Means Our registered place(s) of business located at 11 Melton Gardens, Romford, England, RM1 2AS;

“System” means any online communications infrastructure that We make available through the Website, either now or in the future. This includes, but is not limited to, web application code, web server software, electronic storage systems, email systems, message boards, live chat facilities and links;

“User / Users”: means any party that accesses the Website or uses OurServices and is not employed by Us and acting under Our direction as Our agent;

“You / Your”: means the person entering into this agreement to access the Website or use Our Services. If You are acting on behalf of an organisation or entity, You represent and warrant that You have the authority to do so, and understand that “You / Your” means the organisation or entity in that case;

“We / Our / Us”: means Ab11y Software Ltd, a company registered #12452718 in the UK, and includes Our directors, employees, agents, and affiliates. This definition also extends to any third-party contractors or service providers acting on Our behalf to provide the Website or the Services.

“Website”: the content, any part of the system that hosts and transmits the content, and any related software that is used to generate, control, transmit, or form the response from the web address ab11y.com and any sub-domain, protocol, or port of that web address or any alias operated by Us that redirects to or mirrors that response, unless expressly excluded by these Terms and Conditions; and

2. Minimum age requirement

The Website and its Services are intended only for use by individuals who are at least 18 years of age, or the age of legal majority in their jurisdiction, whichever is greater. By accessing, using, or purchasing any Services from the Website or Services, You represent and warrant that You meet this age requirement and have the legal capacity to enter into a binding contractual agreement. At Our sole discretion, if We have reason to believe that any User is under this required age, We may immediately terminate their account and access to the Services without notice.

3. Business customers

These Terms and Conditions also apply to customers who procure Services in the course of their business.

4. Intellectual property

• 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the exclusive property of Us, Our affiliates or other relevant third parties. By continuing to use the Website, You acknowledge that such material is protected by applicable UK and International intellectual property and other laws.
• 4.2 Subject to Clause 6, You may not reproduce, copy, share, distribute, store or in any other fashion re-use material from the Website unless permission is explicitly indicated on the Website or unless You have obtained Our express written consent to do so. This explicitly includes, but is not limited to, any use of any Content published on the Website to be used in LLMs (large language models) or similar automated chat-like systems without first obtaining Our express written permission to do so.

5. Third-party intellectual property

• 5.1 Unless otherwise expressly indicated, all Intellectual Property rights, including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
• 5.2 Subject to Clause 6, You may not reproduce, copy, share, distribute, store or in any other fashion re-use such material unless permission is explicitly indicated on the Website or unless You have obtained the express written consent to do so by the relevant manufacturer or supplier.

6. Fair use of intellectual property

Material from the Website may be reused without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

7. Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Us. We assume no responsibility for the content of such websites and disclaim liability for any forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to the Website

It is recommended that those wishing to place a link to the Website on other sites link to the Website’s home page. Deep linking (i.e. links to specific pages within the Website) shall be subject to Our right to remove or alter content, or modify any of the Website URLs at any time, now and in the future, and without prior notice, warning, or explanation.

9. Limitations based on non-intended use

You represent and warrant that You are using the Service only for legitimate business activities in accordance with Our advertised purpose of the Service. Below are examples that would be included, but not limited to, limitations based on non-intended use under this clause:

• 9.1 You must not attempt to reverse engineer, decompile, disassemble, or otherwise derive any source code or other trade secrets related to the Service;
• 9.2 You must not attempt to interfere with, disrupt, or gain access to any unauthorised part of the Service in any manner;
• 9.3 You must not violate any applicable law or regulation whilst engaged in using the Service;
• 9.4 You must not use the Service to harm, harass, cause distress, or abuse other Users;
• 9.5 You must not attempt to circumvent any privacy, security, or authentication measures afforded to other Users of the Service.

If, in Our sole judgment, We determine that You are engaged in any fraudulent, malicious, exploitative, or other activity that exceeds the intended use of the Service, We reserve the right to suspend or terminate Your account immediately and without notice.

10. Accounts

• 10.1 To procure paid features on this Website or Services and to access some gated (account-holders only) parts of the System, You will be required to create an Account which may contain specific personal details and Payment Information which may vary based upon Your use of the Website or Services. You represent and warrant that:
• 10.1.1 All information You submit is accurate and truthful;
• 10.1.2 You have permission to submit Payment Information where permission may be required; and
• 10.1.3 You will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of Your representation and warranty.
• 10.2 You may not share any part of Your Account details, such as Your username, password, discount or access codes, or knowingly allow anyone other than the person granted the Account to access such information unless You have obtained express written permission from Us to do so. You agree to store Your password securely and take all reasonable precautions to protect it from being accessed by anyone other than the person granted access to the Account. For example, if You use a shared computer, You must not save Your Account details in Your internet browser, and You must sign out after each visit to the Website and close Your internet browser. We accept no liability for any losses or damages incurred as a result of Your Account details being accessed by others while under Your control.
• 10.3 If You have reason to believe that another person has obtained Your Account details without consent, You should contact Us immediately to suspend Your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until the provision of Services has commenced. If an unauthorised provision commences before Your notification to Us of the unauthorised nature of the order or payment, then You shall be charged for the period from the commencement of the provision of Services until the date You notified us, and may be charged for a billing cycle of one month.
• 10.4 When choosing Your username, You are required to adhere to the terms set out above in Clause 9. Failure to comply may result in the suspension and/or deletion of Your Account.
• 10.5 If We have reason to believe that Your Account is being used by anyone other than the Account holder, We may suspend Your Account to protect Your Account from unauthorised access. This may last indefinitely or until We are satisfied no unauthorised person has access to Your Account.

11. Termination and cancellation of accounts

• 11.1 Either We or You may terminate Your Account. If We terminate Your Account, You will be notified by email and provided with an explanation for the termination. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
• 11.2 If We terminate Your Account, any current or pending orders or payments on Your Account will be cancelled, and provision of services will not commence.

12. Services, pricing and availability

• 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Us correspond to the actual Services that will be provided to You, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on Your requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.7 for incorrect Services.
• 12.2 Where appropriate, You may be required to select the required Plan of Services.
• 12.3 We neither represent nor warrant that any particular Service will be available to purchase at all times and cannot necessarily confirm availability until confirming Your Order. Availability indications are not provided on the Website.
• 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers at Our discretion.
• 12.5 If prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

13. Orders and provision of Services

• 13.1 Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Our sending You an order confirmation email. Only once We have sent You an order confirmation email will there be a binding contract between Us and You.
• 13.2 Order confirmations under sub-Clause 13.1 will be sent to You before the Services begin and shall contain the following information:
• 13.2.1 Confirmation of the Services ordered, including full details of the main characteristics of those Services;
• 13.2.2 Fully itemised pricing for the Services ordered, including, where appropriate, taxes, delivery and other additional charges;
• 13.2.3 Relevant times and dates for the provision of the Services;
• 13.2.4 Relevant information for accessing those Services.
• 13.3 If We, for any reason, do not accept Your order, no payment shall be taken under normal circumstances. In any event, any sums paid by You in relation to that order will be refunded within 14 calendar days.
• 13.4 Payment for the Services shall be taken via the payment method You provide immediately for any setup fee that corresponds to the Service You purchased and at the same day of each subsequent calendar month (“billing cycle”) for charges accrued during the previous billing cycle and/or as indicated in the order confirmation You received.
• 13.5 We aim to fulfil Your Order within 2-3 working days or, if not, within a reasonable period following placing the Order, unless there are exceptional circumstances. If We cannot fulfil the Order within a reasonable period, We will inform You at the time You place the Order by a note on the relevant web page or by contacting You directly after You place the Order. Time is not of the essence of the Contract, which means We will aim to fulfil Your Order within any agreed-upon timescales however, this is not a term of the Contract that is essential, and We will not be liable to You if We do not do so. If the Services are to begin within 14 calendar days of Our acceptance of Your order, at Your express request, You will be required to acknowledge that Your statutory cancellation rights, detailed below in Clause 14, will be affected.
• 13.6 We shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practices.
• 13.7 If Services are provided that are not in conformity with Your order and thus incorrect, You should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within seven (7) working days.
• 13.8 Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm Your acceptance of any such terms and conditions when completing Your Order.
• 13.9 In cases where We provides technical support via the support email address posted on the Website, We will make every effort possible to respond promptly, but We do not promise or guarantee any particular response time.

14. Cancellation of orders and Services

We want You to be completely satisfied with the Products or Services You order from Us. If You need to speak to Us about Your Order, please contact customer care via the support email address posted on the Website or write to Us at Our address (see Section 1 above). You may cancel an Order that We have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms regarding cancellation of the Service, the cancellation policy in those specific terms will apply.

• 14.1 If You are a consumer based within the European Union, You have a statutory right to a “cooling off” period. This period begins once Your order is confirmed and the contract between Us and You is formed, and ends 14 calendar days after that date. If You change Your mind about the Services within this period and wish to cancel Your order, please notify Us immediately using the following email address: support@ab11y.com. Your right to cancel during the cooling-off period is subject to the provisions of sub-Clause 14.2.
• 14.2 As specified in sub-Clause 13.6, if the Services are to begin within the cooling-off period, You are required to make an express request to that effect. By requesting that the Services begin within the 14-day cooling-off period, You acknowledge and agree to the following:
• 14.2.1 If the Services are fully performed within the 14-day cooling-off period, You will lose Your right to cancel after the Services are complete.
• 14.2.2 If You cancel the Services after provision has begun but is not yet complete, You will still be required to pay for the Services supplied up until the point at which You inform Us that You wish to cancel. The amount due shall be calculated in proportion to the full price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded, subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within five working days and, in any event, no later than 14 calendar days after You inform Us that You wish to cancel.
• 14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services and may be subject to a minimum contract duration.

15. Privacy and data protection

Use of the Website is also governed by Our Privacy Policy (available at ab11y.com/privacy), which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please follow the web address cited above.

16. Disclaimers

• 16.1 We make no warranty or representation that the Website will meet Your requirements, that it will be of satisfactory quality, that it will be fit for any particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of Our Service or Services.
• 16.2 No part of this Website is intended to constitute advice, and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
• 16.3 No part of the Content of the Website is intended to constitute a contractual offer capable of acceptance, other than what is listed in these Terms and Conditions.
• 16.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, You are strongly advised to take responsibility for Your internet security, that of Your details and Your computers.

17. Changes to the facilities and these terms and conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time You use the Website after the changes take effect. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending, in addition to any orders placed by You in the future.

18. Availability of the Website

• 18.1 The Website or Services are provided “as is” and on an “as available” basis. We employ industry best practices to ensure high uptime, utilising a fault-tolerant architecture hosted on cloud servers. We provide no warranty that the Website, Service, or Facilities will be free of defects and/or faults, and We do not offer any refunds for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility or satisfactory quality.
• 18.2 We accept no liability for any disruption or non-availability of the Website or Services resulting from external causes, including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

19. Fair use

You agree not to use the Website or Services in a way that constitutes excessive usage.

We reserve the right to block or restrict Your access to the Website or Services in any way We deem necessary to protect the integrity, performance, or availability of the Website or Services. You agree to monitor Your usage rates and levels and to ensure they remain within reasonable levels for the Service You have purchased. We will not be liable for any damages or losses resulting from Our actions to attempt to address excessive usage.

Excessive usage includes, but is not limited to:

• 19.1 Interactions that result in data transfers or request rates that We determine, at Our sole discretion, exceed a reasonable level of network traffic for the Service You have purchased.
• 19.2 Initiating or participating in any denial-of-service (DoS) attack or similar activity, intentional or otherwise, that disrupts or prevents access to the Website, Services, or any related systems.
• 19.3 The use of any automated tools, scripts, or bots that generate automated network traffic, or any other interactions, to the Website or Services.
• 19.4 Any activity that We determine, at Our sole discretion, is likely to damage the integrity, performance, or availability of the Website or Services, or any related systems.

20. Limitation of liability

• 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that You use the Website and its Content at Your own risk.
• 20.2 Nothing in these Terms and Conditions excludes or restricts.
• 20.3 Nothing in these Terms and Conditions excludes or restricts Our liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
• 20.4 If any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions. It shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

21. No waiver

If any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous terms and conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23. Third-party rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between You and Ab11y Software Ltd.

24. Communications

• 24.1 All notices/communications shall be given to Us either by post to Our Premises (see address above) or by email to Us. Such notice will be deemed received 3 days after posting if sent by first-class post, the day of sending if the email is received in full on a business day, and the next business day if the email is sent on a weekend or public holiday.
• 24.2 We may, from time to time, if You opt to receive it, send You information about Our products and/or Services. If You do not wish to receive such information, please click on the “Unsubscribe” link in any email which You receive from us.

25. Law and jurisdiction

These Terms and Conditions and the relationship between You and Ab11y Software Ltd shall be governed by and construed in accordance with the Law of England and Wales and Ab11y Software Ltd. You agree to submit to the exclusive jurisdiction of the United Kingdom.

26. Well done

Nice job, You made it to the end of the Terms and Conditions!

This document was last updated and published on 12^th of August 2025. Previous versions of this document can be made available upon request.